Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and efficiently while providing a trusted luxury shopping experience for every customer worldwide.

📦 Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note:

  • Orders are not processed on weekends or public holidays.
  • During peak seasons, product launches, or promotional periods, processing times may be slightly extended.

🌍 Shipping Destinations

We currently ship to:

  • 🇬🇧 United Kingdom
  • 🇪🇺 European Union Countries
  • 🌎 Selected International Countries including:
    • United Arab Emirates
    • Australia
    • Canada
    • And additional supported international regions

🚚 Shipping Options & Delivery Times

🇬🇧 United Kingdom

Standard Shipping

  • FREE Shipping on orders over £1
  • Estimated delivery: 10–30 business days

Express Shipping

  • Estimated delivery: 5–8 business days
  • Express shipping fee: £40.00

🇪🇺 European Union

Including Austria, Belgium, Bulgaria, and additional EU countries.

Standard International Shipping

  • FREE Shipping on orders over £1
  • Estimated delivery: 15–40 business days

Express Shipping

  • Estimated delivery: 5–10 business days
  • Express shipping fee: £40.00

🌎 International Shipping

Including UAE, Australia, Canada, and selected global destinations.

Standard International Shipping

  • FREE Shipping on orders over £1
  • Estimated delivery: 15–40 business days

Express Shipping

  • Estimated delivery: 5–10 business days
  • Express shipping fee: £40.00

✨ Why Delivery May Take Longer

As a luxury and globally sourced store, some products are handcrafted, custom-packed, or shipped directly from our premium international suppliers to ensure exceptional quality and exclusive designs.

Because of this, standard delivery may occasionally require additional transit time.

We believe the quality and uniqueness of our collections are worth the wait.

📍 Order Tracking

Tracking information will be provided once your order has shipped.

Please allow several business days for tracking updates to appear after dispatch.

If you have not received tracking details within the expected processing timeframe, please contact our support team.

🛃 Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country's regulations.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

⚠️ Delays Outside Our Control

While we work closely with our shipping partners to ensure reliable delivery, occasional delays may occur due to:

  • Customs inspections
  • Weather disruptions
  • Carrier delays
  • High seasonal demand
  • International logistics disruptions

We appreciate your patience and understanding should any unexpected delays occur.

📬 Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

💎 Our Commitment to You

We are dedicated to providing:

  • Secure packaging
  • Reliable international delivery
  • Responsive customer support
  • A trusted luxury shopping experience

Your satisfaction is our priority, and we are always here to assist you with any shipping questions or concerns.

📩 Contact Us

If you need assistance regarding your order or shipping information, please contact our customer support team through our Contact Us page.

We are happy to help.